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Payment security  |  Payment policy  |  Damage Artwork  |  Return policy  | Shipping  | Insurance  |  Framing
 
   Payment Security
All orders placed at www.mahuagallery.com are made using a secure server. Mahua uses Verisign certified ccavenue as its online payment-processing partner. All payments made online have 128 bit security and CVM verification. For more information on ccavenue’s payment security please click here
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   Payment Policy

The prices of all artwork are listed in Indian Rupees and US dollars. Invoices for orders outside India are raised in US dollars. Our online shopping cart offers you the flexibility of making a payment using:

  • Wire transfer.

Please note that all orders are shipped only after the gallery receives the payment.

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   Damage Artwork

If your package appears damaged, or if upon opening it you find the artwork damaged, contact us immediately at mahua@mahuagallery.com. Please do not discard the packaging materials. When you call us, we will discuss a replacement, refund or credit - your choice. A replacement will be shipped to you at no charge. Unfortunately, replacements are not available for one of a kind works.

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   Return Policy

All purchases made online are backed by our one-week, money-back guarantee. If you wish to make a return, e-mail us at mahua@mahuagallery.com within seven (7) days of receipt to notify us of the return. We will send you instructions on where to ship the item. We ask that your return be shipped back in the original packing materials and container provided by the gallery. Returns must be insured for their full value. The cost of returning unwanted purchases rests with the customer. After we receive your return, we will credit your credit card or issue you a check for the price of the artwork.

Shipping, handling and insurance costs will not be refunded except in the case of damage. Custom framing charges if any will also not be refunded except in the case of damage.

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   Shipping
All shipments are couriered using established and reputed shipping companies such as FedEx, UPS, DHL and Blue Dart.
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   Insurance
Mahuagallery.com assumes full responsibility for insuring all products shipped to our customers. Mahuagallery.com does not insure returns, and strongly advises that customers returning products make the appropriate insurance arrangements.
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   Framing
All orders placed via the shopping cart for paintings, prints and folk art will be shipped in rolls without framing to minimize shipping and handling costs. However, if you would like us to send you the order with a custom frame, please email us at mahua@mahuagallery.com and mention your order id in your query.
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